We are confident you will be happy with your purchase but we understand there may be reasons you wish to return or exchange an item. Our policy is outlined below. You have 14 days from the date you received your order to inform us. If 14 days have passed we cannot accept a return or exchange request. Gift cards are exempt and non refundable.
Please note the goods must be returned unused and in the exact condition as when purchased. Each item is inspected before a replacement is arranged or refund is issued. This is at our discretion as the goods must be suitable for resale.
To exchange or return an item please follow the instructions below:
- Please contact us at firstname.lastname@example.org with your details including your name and order number.
- We will acknowledge your request and forward you details of the next steps.
Return the item/s as soon as possible. We must receive the item/s within 14 days. The items are your responsibility until they are delivered to us, so it is important that you retain proof of postage. You are responsible for return shipping costs, this is non refundable. We cannot accept liability for goods that get lost or damaged in transit back to us.
If your return has been approved a refund will be processed via your original payment method. You will receive a notification of this action. If a discount was applied to your order, the amount refunded will be adjusted accordingly. Please allow time for the funds to appear in your account.
For exchanges we will contact you, via email, to action production of your replacement. Your exchange will not process unless you follow the steps on this e-mail. Please allow time for your replacement to be produced and shipped.